Service and Support Engineer

We are looking for an experienced Service and Support Engineer to support company products in the field and to commission systems worldwide as required for a company based just outside Cambridge. The role will suit a candidate with strong technical ability, who is comfortable with customer-facing responsibility and who is also able to gain a detailed technical understanding of the company's products.

Responsibilities

The work is based around company systems that are installed worldwide at many customer sites.
* The role involves travel, potentially at short notice, with trips being typically 1 - 2 weeks in duration (longer trips may sometimes be necessary).
* Field based commissioning and service activities will make up approximately 25% or the role, with the remaining time spent working from the office.
* The work will include visits to new and existing customers to commission new systems, carrying out service activities and delivering system training.
* The office-based portion of the role will involve providing support to customers and updating technical and procedural documentation.
* Carrying out the role will demand organisation, resourcefulness and flexibility.
* Occasional lone working, with limited field and remote support, should be expected.
* A good telephone manner, good communication skills and a flair for problem solving/decision making are required.

Requirements

* HNC or above in Electrical / Electronic or Mechanical engineering is highly desired although experience in a similar role will be taken into account
* A background that demonstrates broad technical knowledge and experience and an ability to carry out logical fault diagnosis of electro-mechanical systems
* A willingness to travel worldwide is essential
* Ability to complete accurate reports
* An understanding of software applications is desirable
* Good general I.T. skills are mandatory.
* Good customer facing skills
* The ability to deliver operation and maintenance training on company products
* Commissioning activities may sometimes require working at height and you must be comfortable with this

[ Cambridge, Salary £neg. | vacancy reference : 31630 ]

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